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photonvps2010.4.22故障的报告

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在2010年4月22号 美国西岸6点左右 我们的网路专员发现机房对外的连线明显的问题. 网路专员了解到这个线路的问题后马上开始做些测试想要发现问题的来源. 
几分钟内我们的技术发现网路交换器上的灯显是没有连线就马上通知建筑工程师看看是否在网路线上有问题
建筑工程师马上重我们的交换器开始检查所有的网路光纤线  在检查的过程当中建筑工程师发现光纤线的导管有断裂的情况 裡面的多条光纤也有断裂的现象(当然也包况我们跟xeex的直接光纤)
xeex也马上通知建筑工程师做抢救 出现错误后 xeex 想要重另外的一个光籤导管传输给我们也没有办法做到 所以变成只好等待建筑工程师来换新的光纤线


发生事情后我们有跟建筑工程师研究过另外给我们另外独立的光纤导管 所以在类似的情况发生 的话我们比较有办法在更短的时间内恢复


最近我们也有跟大陆国内的网路服务商在谈 看有没有办法解决线路不稳的问题 还有nlaye的事情也在尽快的进行中 我知道有些人问了赔偿的问题 
我跟上面的人讨论过了 与其给大家1个星期免费这种东西 
我们一定会在近期内加入不是nlyer还是china telecom到我们的服务商 这些都是一些很昂贵的投资
这些投资对于大家以后再photonvps到中国的网路有绝对的帮助 这也是我们对国内客户服务的一个提升还有重视





On April 22, 2010 @ 6:00 AM PDT our network engineers noticed a drop within our connectivity to the outside world. The dropped was alerted via external
monitoring system where we quickly identified the issue and try isolating the issue as quickly as possible. Within a few minutes onsites our engineers
noticed our link lights were down which we quickly notified building engineers of the physical connection issue. Once the building engineers were onsite
they noticed a cut across multiple fibers. It appears the conduit that housed multiple fibers were cut. Many providers that carried physical transit through
the same conduit were affected. Within 1 hour our building engineers were able to spliced the fiber and bring everything online. The fiber that connects to another
secondary router that housed multiple carriers was unreachable during this time. Although we have provider redundancy our physical fiber transit were not redundant.

As of now we are in discussions with our building engineers to use other conduits to avoid issues like this again. This will allow us to achieve higher
uptimes and avoid any physical issues that may occur within our datacenter.

We are also in talk with our China providers to see if we can utilize a direct transit to China network. This will allow better latency and fewer drops
during transit. We'll update you once we make a decision vendors that will allow better transits within the Asia market.
关键词: photonvps
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只看该作者 沙发  发表于: 2011-09-02
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只看该作者 板凳  发表于: 2011-10-01
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